From time to time, as part of troubleshooting, we may ask you to send us a bug report so we can fix an issue you may be experiencing on the device. In order to take a bug report:
With the device powered on, hold the vol up and vol down buttons at the same time and while continuing to hold the volume buttons, press the power button for 2 seconds and then release the power button. Wait for a few seconds for the bug report success notification to appear on your device.
NOTE: Developer Mode must be enabled on device. To enable Developer Mode, please follow the link to enable. Enabling Developer Mode