For devices running LuminOS 98.20 or higher, a variety of video conferencing services are supported in Helio, however these different services have different limitations, and may requires changes to Helio's "User Agent" setting.
Changing The Helio User Agent
Different video conferencing apps will work better with different User Agents in Helio.
- After opening Helio, navigate to the ellipses icon ("...") in the upper right-hand corner, and select "Preferences" form the drop-down menu
- You will screen with a section called "User Agent", select the appropriate User Agent from the drop-down menu based on for the video conferencing app you're using (see the below sections for more information)
Amazon Chime works with either the Helio or Linux Desktop User Agent settings.
When using Google Meet, the "Linux Desktop" User Agent setting must be used. If you have logged into your Google Account through Helio, you can join Google Meet meetings directly from a Google Calendar invite
When using Microsoft Teams, the "Linux Desktop" User Agent setting is recommended.
- Amazon Chime and Microsoft Teams only support accounts signing in from one device at a time
- Video quality on Amazon Chime and Microsoft Teams may be poor at first, however it should improve over time - keeping your device stable will also help mitigate image quality issues
- While using Microsoft Teams, audio may sometimes disconnect if the browser window loses focus or the device goes to sleep
- We do not recommend using Cisco WebEx on device due to issues with video quality
- Zoom currently does not work in Helio