Factory resetting your device resets all settings on the device and wipes all user data from it. You may be asked to factory reset your device as part of the troubleshooting process with our Customer Care team, or because you're handing the device off to someone else.

Factory Reset on Device

Open "Settings".

Scroll down and select "System". Select "Reset Options". Select "Erase all data (factory reset)" to perform a factory reset. You will receive two prompts verifying you wish to proceed with a reset.

Factory Reset via ADB

You can factory reset your device using Android Debug Bridge. Your Magic Leap 2 will need to be plugged in to your computer and turned on for these commands to work. You will also need Android Debug Bridge set up on your computer, for more information on setting up Android Debug Bridge, see our Developer Portal. To make sure your device is recognized, you can enter:

adb devices

If your device's serial # is returned when entering the above command, you can then proceed to factory reset by performing the following:

adb reboot bootloader

This reboots the device into fastboot mode. You can also enter fastboot mode by holding the "Volume  Down" and "Power" buttons on the Compute Pack. After that, perform the following to confirm the device is recognized and in fastboot mode.

fastboot devices 

Then continue with the resetting process.

fastboot erase userdata
fastboot reboot