Device & Accessories

Find guides for using your device and accompanying accessories.

Troubleshooting

  • Finding Your Serial Number
  • When reaching out to us for issues with your Magic Leap 2, you will be asked to provide your serial number. If you don't know y...
  • Factory Resetting Your Device
  • Factory resetting your device resets all settings on the device and wipes all user data from it. You may be asked to factory re...
  • Compute Pack Tips and Troubleshooting
  • If you run into issue with your Magic Leaps 2's Compute Pack, there are some basic troubleshooting steps you can try. Device Ge...

Quick Start Guides

  • Getting Started Tips
  • Congratulations on getting your Magic Leap 2! Here are a few tips to help you get started and make your experience with your ne...
  • Quick Start Guides
  • View the latest guides for our products. Magic Leap 1 Magic Leap One Creator Edition (US English) Control Hub Shoulder Strap C...

Use Your Device

  • Managing Your Magic Leap 2 License
  • If you purchased a Developer Pro or Enterprise edition Magic Leap 2, you will be sent a license key(s) to activate features exc...
  • Wearing Your Magic Leap 2
  • Making sure your Magic Leap 2 fits and is worn correctly is critical for comfortable and prolonged use.  Properly Wearing the D...
  • Hand Tracking Guide
  • Hand tracking enables users to intuitively interact with digital content by using natural hand gestures, and automatically dete...
  • Peripheral Connectivity Guide
  • Third party peripherals can be connected to the Magic Leap 2, though their functionality may be limited and can vary on a by-ap...
  • Compass Calibration
  • Compass calibration corrects your Headset’s magnetometer orientation with a few guided motions. Digital compasses are sometimes...
  • Standby Mode
  • Enabling Standby mode for your Compute Pack or Controller can help preserve your device's battery life while not in use. Enabli...
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Personalization

  • Display Zone
  • The Display Zone is the three-dimensional area within which virtual content can be viewed through the Headset. Magic Leap 2 has...
  • Iris Unlock
  • Users using a Magic Leap 2 with a Developer Pro or Enterprise license running Magic Leap OS 1.3.1 or later are able to setup an...
  • Device Lock
  • Users using Magic Leap 2 devices running Magic Leap OS 1.2.0 or higher can set a PIN to lock their device when not in use. When...
  • Using Multiple User Profiles on Device
  • Starting with Magic Leap OS 1.2.0, Magic Leap 2 users with a Developer Pro or Enterprise license can set their devices up to su...
  • Prescription Inserts
  • Magic Leap devices can't be worn over glasses. You can either wear contact lenses or purchase a Prescription Insert. Purchasing...
  • Fitting and Calibrating Your Device
  • Properly calibrating and fitting your device is essential for prolonged use of your Magic Leap 2. Fitting and calibration can b...

Maintain Your Device

  • Cleaning Your Device
  • To clean your Device, follow these step-by-step instructions: Step 1 - Power Down: Ensure the Device is powered off and cooled...
  • Japan RoHS (J-MOSS)
  • Japan RoHS, also called J-MOSS, refers to Japan’s Law for Promotion of Effective Utilization of Resources and the mandatory ind...
  • Magic Leap Environmental Information
  • Magic Leap is committed to making our products as environmentally friendly as possible. Electronic products generally contain s...