Device & Accessories
Find guides for using your device and accompanying accessories.
Troubleshooting
- Magic Leap 2 - Finding Your Serial Number
- When reaching out to Customer Care for issues with your Magic Leap 2, you will be asked to provide your serial number. If you d...
- Magic Leap 2 - Factory Resetting Your Device
- Factory resetting your device resets all settings on the device and wipes all user data from it. You may be asked to factory re...
- Magic Leap 2 - Compute Pack Tips and Troubleshooting
- If you run into issue with your Magic Leaps 2's Compute Pack, there are some basic troubleshooting steps you can try. Device Ge...
- Seeing Multiple Device Re-Authentication Prompts
- Some users may receive prompts to authenticate into their MLID continuously on their Magic Leap device while upgrading from old...
- Magic Leap Device Reset
- If you've forgotten your PIN, or if you simply need to perform a reset to troubleshoot an issue, there are several ways you can...
Quick Start Guides
- Magic Leap 2 - Getting Started
- Congratulations on getting your Magic Leap 2! It's great to have you on board as part of our Early Access Program. Here are a f...
- Magic Leap 1 Getting Started
- Congratulations on your Magic Leap purchase! It's great to have you on board. You are probably wondering what’s next? Here ar...
- Quick Start Guides
- View the latest guides for our products. Magic Leap 1 Magic Leap One Creator Edition (US English) Control Hub Shoulder Strap C...
Use Your Device
- Wearing Your Magic Leap 2
- Making sure your Magic Leap 2 fits and is worn correctly is critical for comfortable and prolonged use. Properly Wearing the D...
- Magic Leap 2 - First Time Setup
- Once you've prepared your Magic Leap 2 for use, it's time to power on the device and set it up. Power on your device - press an...
- Getting Ready to Use Magic Leap 2
- You've received your Magic Leap 2 and are ready to get started. Here are some tips for first time use. Remove the Magic Leap ...
- Magic Leap 2 - Product Specifications
- Magic Leap 2 is the most immersive AR device on the market. It features industry leading optics with up to 70° diagonal ...
- Magic Leap 2 - System Settings
- System Settings are found in the "Settings" menu. From the "Settings" menu, scroll down and, using the trigger on your controll...
- Magic Leap 2 - App Permissions
- Different apps may request different types of permissions - audio recording, access to your Magic Leap 2's cameras, etc. Permis...
Personalization
- Magic Leap 2 - Fitting and Calibrating Your Device
- Properly calibrating and fitting your device is essential for prolonged use of your Magic Leap 2. Fitting and calibration can b...
- Prescription Inserts
- Magic Leap devices can't be worn over glasses. You can either wear contact lenses or purchase a Prescription Insert. Purchasing...
- Magic Leap ID Overview
- Your Magic Leap ID acts as your single login across all Magic Leap properties and services. Your Magic Leap ID will help you ke...
- Sizing
- Determining Lightwear Size We use Interpupillary distance (IPD) to select the right size for you. Having the right size will im...
Maintain Your Device
- Magic Leap 2 - Cleaning Your Device
- To clean your Device, follow these step-by-step instructions: Step 1 - Power Down: Ensure the Device is powered off and cooled...
- Cleaning and Maintaining Your Magic Leap
- Note: Only use the dry cleaning-cloth provided in your Magic Leap 1 box to clean the Lightwear’s lenses and sensors. Use mild s...
- Determining Your Magic Leap Model
- Currently, Magic Leap has several models. This article will help you determine what model you currently own. Remove the back ...
- Japan RoHS (J-MOSS)
- Japan RoHS, also called J-MOSS, refers to Japan’s Law for Promotion of Effective Utilization of Resources and the mandatory ind...
- Magic Leap Environmental Information
- Magic Leap is committed to making our products as environmentally friendly as possible. Electronic products generally contain s...
- Improving Your Experience and Comfort
- To improve your experience and comfort, ensure that the inside corners of your Lightwear (as pictured above) do not come into ...