Device & Accessories
Find guides for using your device and accompanying accessories.
Troubleshooting
- Finding Your Serial Number
- When reaching out to us for issues with your Magic Leap 2, you will be asked to provide your serial number. If you don't know y...
- Factory Resetting Your Device
- Factory resetting your device resets all settings on the device and wipes all user data from it. You may be asked to factory re...
- Compute Pack Tips and Troubleshooting
- If you run into issue with your Magic Leaps 2's Compute Pack, there are some basic troubleshooting steps you can try. Device Ge...
Quick Start Guides
- Getting Started Tips
- Congratulations on getting your Magic Leap 2! Here are a few tips to help you get started and make your experience with your ne...
- Quick Start Guides
- View the latest guides for our products. Magic Leap 1 Magic Leap One Creator Edition (US English) Control Hub Shoulder Strap C...
Use Your Device
- Managing Your Magic Leap 2 License
- If you purchased a Developer Pro or Enterprise edition Magic Leap 2, you will be sent a license key(s) to activate features exc...
- Wearing Your Magic Leap 2
- Making sure your Magic Leap 2 fits and is worn correctly is critical for comfortable and prolonged use. Properly Wearing the D...
- Standby Mode
- Enabling Standby mode for your Compute Pack or Controller can help preserve your device's battery life while not in use. Enabli...
- Connecting to Wi-Fi with Wireless Certificates
- Some enterprise environments may require users to connect their devices to wireless networks using wireless certificates that a...
- Enabling Developer Mode
- If you're looking to sideload apps on to your Magic Leap 2, transfer files via Magic Leap Hub, or enable USB debugging, you'll ...
- Magic Leap OS Update Path
- When updating your Magic Leap 2, it's important to understand what OS version your device is forward compatible to. Trying to u...
Personalization
- Iris Unlock
- Users using a Magic Leap 2 with a Developer Pro or Enterprise license running Magic Leap OS 1.3.1 or later are able to setup an...
- Device Lock
- Users using Magic Leap 2 devices running Magic Leap OS 1.2.0 or higher can set a PIN to lock their device when not in use. When...
- Using Multiple User Profiles on Device
- Starting with Magic Leap OS 1.2.0, Magic Leap 2 users with a Developer Pro or Enterprise license can set their devices up to su...
- Prescription Inserts
- Magic Leap devices can't be worn over glasses. You can either wear contact lenses or purchase a Prescription Insert. Purchasing...
- Fitting and Calibrating Your Device
- Properly calibrating and fitting your device is essential for prolonged use of your Magic Leap 2. Fitting and calibration can b...
Maintain Your Device
- Cleaning Your Device
- To clean your Device, follow these step-by-step instructions: Step 1 - Power Down: Ensure the Device is powered off and cooled...
- Japan RoHS (J-MOSS)
- Japan RoHS, also called J-MOSS, refers to Japan’s Law for Promotion of Effective Utilization of Resources and the mandatory ind...
- Magic Leap Environmental Information
- Magic Leap is committed to making our products as environmentally friendly as possible. Electronic products generally contain s...
