When reaching out to us for issues with your Magic Leap 2, you will be asked to provide your serial number. If you don't know your serial number, don't worry - there are several ways to find it.
Via the Headset
You can find the serial number on your headset. Remove the forehead pad, the serial number will be visible on the headset - it will be an 11 character string such as G0000000000.
Via the OS
To find your serial number while using your device, open the Settings app. Scroll down and select "About device". In the "About device" screen, select "Model & hardware". Your Magic Leap 2 serial number will be listed under "Serial number".
You can find your device's serial number using Android Debug Bridge (ADB). Please refer to the documentation on our Developer Portal for more information on installing and using ADB.
In an open ADB shell, while your Magic Leap 2 is on and connected to your computer, enter
If your device is recognized, you should see something like this returned:
List of devices attached
The 11 character string is your device's serial.